Case Study: Fenway Health achieves COVID-19 test results delivered from days to minutes with Microsoft Azure

FQHC uses Azure to decrease delivery time for COVID-19 test results

Fenway Health, a Boston-based Federally Qualified Health Center, needed a faster way to deliver high-volume COVID-19 test results without overburdening staff. Working with Microsoft Azure-supported technology and a secure EHR-connected workflow, the organization sought to replace manual phone calls and portal notifications with a more efficient process for patient communication.

Microsoft Azure helped enable an automated, text-based results delivery solution that sent negative COVID-19 test notifications as soon as they were signed off in Fenway Health’s electronic health record, using secure identity verification and HIPAA-aligned safeguards. The result was delivery within 30 minutes of EHR receipt, with 80% of patients viewing texts within 15 minutes and staff freed to focus on patients who tested positive, improving capacity and speeding results from days to minutes.

Fenway Health

Chris Grasso

AVP of Informatics and Data Analytics