Case Study: Care.com HomePay achieves rapid data migrations and saves hundreds of man-hours with Microsoft Azure Professional Direct Support

Financial services company gains big dividends from applying best practices

Care.com HomePay, a U.S. payroll and tax service for households (nannies, housekeepers, etc.), moved from a colocation environment to Microsoft Azure and faced rising support and operational challenges: slow support response times (up to two days), the need for proactive notifications about updates to avoid downtime, and a lack of cloud-specific best practices to optimize performance and reliability.

They engaged Microsoft Professional Direct Support for Azure expertise, gaining faster response (targeting hours instead of days), ongoing best-practice guidance, and improved planning. ProDirect helped redesign data workflows so transfers that once took three days now run in 20 minutes to two hours, saving hundreds of man-hours per month, reducing risk around updates, and making HomePay’s Azure infrastructure more efficient and predictable.

Care.com HomePay

Noah Webster

IT Director