Case Study: Everise achieves rapid, crisis‑resilient remote scale—enabling 8,000 agents in 72 hours—with Microsoft Azure

Everise empowers agents to work anywhere using Microsoft technology

Everise is a global next‑gen BPO that transforms customer experience for large enterprises. To blend work‑at‑home flexibility with brick‑and‑mortar stability, the company needed a single, secure collaboration and communications platform so agents could stay connected, coached, and productive across dispersed locations.

Working with Softline, Everise adopted Microsoft 365, Azure, and Microsoft Teams to move to the cloud, mirror brick‑and‑mortar workflows with channels and subchannels, and enable real‑time coaching. The solution let Everise transition 4,000 desktops and 8,000 agents to home‑based work within 72 hours, expand to thousands of cloud micro‑experience centers, improve retention and efficiency, and drive resilient growth into new markets.

Everise

Alvin Laggui

Director for Operations