Case Study: Enfield Council achieves 24/7 citizen engagement and service efficiencies with Microsoft Azure

Enfield Council are harnessing Azure to connect with citizens 24/7

Enfield Council, a large UK local authority, needed to reduce costs and streamline citizen interactions so it could redirect resources to frontline services like social care while maintaining the quality of service residents expect. With budgets under pressure, the council sought a digital solution to cut call volumes and make routine transactions more efficient.

Using Microsoft Azure, Enfield launched "Enfield Connected," an online resident account for reporting faults (potholes, fly-tipping, abandoned vehicles), making payments, applying for benefits, uploading photos and using geo-location to pinpoint issues and track progress. The platform freed staff from large volumes of calls, doubled website engagement, attracted over 38,000 accounts, sped up issue resolution and allowed the council to reallocate valuable resources to frontline services.

Enfield Council

James Rolfe

Director of Finance