Case Study: Eaton achieves faster SOP creation and improved data access with Microsoft Azure

Eaton brings intelligence to power management with Microsoft Azure and IoT

Eaton, a global leader in intelligent power management, needed to streamline finance operations, improve access to data, and reduce the time spent creating thousands of standard operating procedures (SOPs). The company turned to Microsoft Azure’s Microsoft 365 Copilot to help automate documentation, support knowledge transfer, and improve efficiency across finance and customer support teams.

Microsoft Azure implemented Microsoft 365 Copilot to automate SOP creation, centralize knowledge, and speed up access to information across Eaton. The solution cut SOP creation time from one hour to 10 minutes, reduced time to create 1,000 SOPs by 83%, and saved more than 650 hours. Eaton also expects customer response times to improve by 20%, helping employees focus on higher-value work.

Eaton

Michael Regelski

Senior Vice President and Chief Technology Officer