Case Study: Hollands Kroon achieves 100% cloud transformation and mobile, citizen-focused services with Microsoft Azure

Dutch city revolutionizes municipal work with a 100 percent cloud transformation

Hollands Kroon, a Dutch municipality of 48,000 formed by a 2012 merger, needed to modernize how it governs and serves citizens: streamline regulations, enable a flexible mobile workforce, reduce costs and absences, and use digital data to improve decision-making and transparency.

The city reorganized into self-governing teams, cut 70% of inessential local codes, and completed a 100% cloud transformation with Microsoft Azure, Office 365 and the Enterprise Mobility Suite (with partner Sparked), plus citizen apps like Fixi and analytics via Power BI/Azure ML. The results: higher employee morale, lower sickness and costs, faster permit processing (from 12 to 4 months), a 34% rise in satisfaction for home-delivery services, and increased business interest in the region.

Hollands Kroon

Arthur Cremers

Director