Case Study: Daimler Trucks North America achieves increased fleet uptime and fuel efficiency with Microsoft Azure

Daimler Trucks North America - Customer Case Study

Daimler Trucks North America (DTNA), maker of Freightliner, Western Star and Thomas Built vehicles, needed a way to lower total cost of ownership and improve uptime for large fleets by continuously understanding vehicle performance and fuel use. The challenge was to turn heavy-duty trucks into secure, scalable data sources despite long hardware development cycles and the need for strict security and redundancy across thousands of vehicles.

DTNA built Detroit Connect on Microsoft Azure—using services such as Virtual Technician, Remote Updates, analytics dashboards and Azure Traffic Manager—to collect, store and analyze vehicle telematics. The cloud solution lets fleet managers see fault details in minutes, push firmware or parameter updates remotely, and run automated fuel- and safety-analytics; more than 200,000 trucks use Virtual Technician today and analytics pilots are underway. The result: faster repairs, reduced downtime, measurable fuel- and cost-savings, improved engineering feedback, and a secure, scalable path toward predictive maintenance.

Daimler Trucks North America

Matt Pfaffenbach

Director of Connectivity