Case Study: Wetherly achieves complete, scalable cloud-based customer care with Microsoft Azure

Cloud-based call center app brings complete customer care to small businesses

Wetherly, a Las Vegas software company with more than 30 years’ experience, created Complete Customer Care 360 to address small businesses’ common call-center problems: fragmented legacy systems, limited staff and complex scheduling that frustrate agents and customers. The company saw a market need for an easy-to-use, guided call‑center solution that could be deployed quickly and managed without specialist IT resources.

Wetherly delivered a cloud‑hosted app on Microsoft Azure that combines guided workflows, automated, skills-based scheduling, a customer portal, mobile/web access, multilingual support and Office 365/Power BI integration. The result: fast, low‑cost setup and automatic scaling, regular updates from the cloud, improved agent efficiency and workflow compliance, and higher customer satisfaction.

Wetherly

Graham Darby

VP of Development