Case Study: Blackbaud modernizes APIs and accelerates SaaS delivery to power social good with Microsoft Azure API Management

Blackbaud harnesses the power of Azure to help drive social good

Blackbaud is a leading US software provider that powers social‑good organizations worldwide and set out to move its legacy on‑premises products to a cloud, self‑service SaaS model. The company needed a modern, scalable way to publish and manage APIs for customers and partners so it could accelerate innovation, simplify developer onboarding, and avoid the operational overhead of multiple product versions.

Blackbaud adopted Microsoft Azure API Management to create its SKY API developer program, build API gateways, and capture rich usage telemetry. By integrating API Management with Event Hub, Stream Analytics, and Power BI, Blackbaud gained fine‑grained analytics, faster developer onboarding, and protected backend resources at scale — outcomes that helped customers like Water Mission identify 900 new donors and $1 million in funding, enabling safe water for 100,000 people.

Blackbaud

Ben Lambert

Principal Software Engineer