Case Study: Adelante Healthcare improves no-show rates with Microsoft Azure

Adelante Healthcare improves no-show rate by 30 percent with Azure-based appointment-reminder solution from Providertech

Adelante Healthcare, a Phoenix-based Federally Qualified Health Center with nine clinics and multiple specialties, was spending significant staff time on manual appointment reminder calls and still facing low confirmation rates. The organization wanted to improve no-show rates and patient communication, and turned to Microsoft Azure-powered messaging support through Providertech to help automate reminders with text and voice messages.

Microsoft Azure, through Providertech’s solution, helped Adelante Healthcare launch automated appointment reminders that let patients confirm or cancel appointments by text. After piloting the system at two sites and refining message timing, language support, and business rules, Adelante achieved a 35% improvement in medical no-show rates and a 40% improvement in dental no-show rates, while also reducing front-office workload.

Adelante Healthcare

Jodi Shephardson

Director of Support Services