Case Study: Large Federal Agency achieves centralized, efficient legal case oversight with MicroPact entellitrak

Strict Oversight, Distributed Access, and Ongoing Flexibility for Federal Legal Counsel

Large Federal Agency’s legal office was managing more than 35,000 matters with a 500‑person staff (including 160 attorneys) spread across regional offices and relied on paper files and spreadsheets. They needed a secure, unified case management solution that would let distributed users meet a five‑business‑day advisory requirement, shorten staff time per matter, and handle cases that range from months to many years. The agency selected MicroPact’s entellitrak platform to meet those needs.

MicroPact implemented entellitrak in three phases—migrating existing cases and data, building on‑demand reports, and deploying active dashboards—using its Data‑First approach and dynamic modeling to enable rapid, continuous enhancements. As a result, all matter data is centralized and accessible via a secure web portal, allowing attorneys to collaborate across offices, managers to monitor caseloads and reallocate resources in real time, and the agency to run operational metrics on demand. MicroPact continues to support the system and is working with the agency to add advanced analytics capabilities.