Case Study: Customs and Border Protection achieves accelerated claims processing and $5M savings with MicroPact's entellitrak

Accelerating Claims Processing Saves $5 Million

Customs and Border Protection, a DHS agency of 56,000 employees, was struggling with a paper-based Workers’ Compensation process that averaged 14 days per claim and growing backlogs. Needing to meet the federal POWER initiative targets and trim overhead, CBP selected MicroPact’s entellitrak case management solution to modernize and automate claims handling.

MicroPact implemented entellitrak in under two months and provided project management, data migration, configuration, testing, training, and Cloud PaaS hosting. The web-based system auto-assigns cases, files claims online, exchanges EDI with DOL/OWCP, and cut supervisor response times from two weeks to two days, delivered a 5:1 ROI in 12 months, and realized $5 million in savings while enabling CBP to process about 10,000 WC claims annually and meet POWER requirements.

Customs and Border Protection