Case Study: Riddle Memorial Hospital achieves fewer service calls and improved productivity with MicroMain Corporation's CMMS

Riddle Memorial Hospital - Customer Case Study

Riddle Memorial Hospital, a 252-bed multi-facility campus in Media, Pennsylvania, faced growing maintenance demands after decades of expansion. The facilities team had been using a cumbersome CMMS that wasn’t tailored to their needs and needed better work-order tracking, preventive maintenance scheduling and regulatory inspection documentation to support JCAHO requirements.

Riddle implemented MicroMain’s CMMS, using its modules for work orders, inspections, reporting and eventual PDA-based mobile entry. The system centralized requests and PM tasking, giving managers real-time visibility and an audit trail; as a result productivity improved, temperature-related service calls dropped from 190 to 7, compliance documentation became straightforward, and staff time was saved.

Riddle Memorial Hospital

David Adcock

Facilities Manager