Case Study: JCB achieves 25% increased service revenue with Microlise

JCB - Customer Case Study

JCB, a global machinery manufacturer, needed a way to monitor equipment used in tough, remote environments while also growing aftermarket revenue through a third-party distributor network. Working with Microlise and its IIoT platform, JCB launched LiveLink to collect and share machine data across its worldwide fleet of assets.

Microlise implemented a remote asset monitoring solution with embedded software and branded web portals to track service countdowns, location, and machine health. The result was more proactive support and major operational gains, including 275,000+ assets managed, 90% fewer call-outs, and a 25% increase in service revenue.

JCB