Case Study: Eddie Stobart achieves real-time visibility and improved customer service with Microlise

Eddie Stobart - Customer Case Study

Eddie Stobart, one of the UK’s best-known fleet operators with more than 2,000 vehicles and 5,000+ staff, needed to replace aging telemetry to support diversification into industrial, manufacturing and e‑commerce markets. The company challenged Microlise to deliver a next‑generation telematics solution — including ruggedised in‑cab tablet devices — that would enable new services, improve customer experience and underpin future growth.

Microlise implemented a real‑time telematics and in‑cab tablet system that gives customer service teams live driver status, enables proactive calls when deliveries risk being late, and equips drivers with all required delivery information. As a result, Eddie Stobart has seen fewer inbound driver calls, faster site processing with reduced delays, richer driver performance data and a move away from paper-based records to a reliable audit trail — demonstrating clear operational and service improvements delivered by Microlise.

Eddie Stobart

John Court

Chief Information Officer