Case Study: Eddie Stobart improves delivery efficiency and visibility with Microlise

Eddie Stobart boosts driver adoption to 98% with Microlise

Eddie Stobart, one of the UK's largest fleet operators, faced the challenge of supporting its diversification into new sectors like e-commerce and manufacturing with modern technology. Their existing telemetry system had become outdated, so they partnered with Microlise to implement a next-generation solution that would enable market entry and improve customer service and efficiency.

Microlise deployed a comprehensive solution featuring ruggedized in-cab tablets, providing drivers with all necessary information and moving the operation towards paperless delivery. The result was a 98% adoption rate among drivers using over 2100 handheld terminals. This allowed for real-time visibility of deliveries, enabling proactive customer service and reducing inbound driver calls, while also providing detailed performance data and a reliable audit trail.

Eddie Stobart