Case Study: First Abu Dhabi Bank speeds up KYC onboarding with Microblink

First Abu Dhabi Bank partners with Microblink to accelerate ID scanning during KYC verification

First Abu Dhabi Bank, the UAE's largest bank, needed to streamline its mobile account onboarding process. Their challenge was that requiring customers to manually enter personal identification information from identity documents was causing significant friction and slowing down registrations. To solve this, they partnered with Microblink to implement its BlinkID product.

Microblink's BlinkID solution automated data extraction from identity documents, allowing customers to simply scan their IDs with a mobile camera. This eliminated manual data entry and was particularly effective with complex Arabic script. The results included a dramatically faster process, with BlinkID operating five times quicker than other solutions, and achieving over 95% data extraction accuracy. This greatly improved customer satisfaction and reduced the support burden on the bank's internal teams.

First Abu Dhabi Bank

Vinod Nagar

Growth Marketing & CX