Case Study: Ambs Call Center achieves seamless operations with Michigan Software Labs

Ambs Call Center delivers critical portal fixes in 6 weeks with Michigan Software Labs

Michigan Software Labs partnered with Ambs Call Center to address a critical challenge: an impending API update to their legacy system that threatened to break authentication for their custom web portal. This outage would have left managers without crucial employee attendance data, making shift planning and staffing management difficult.

The solution implemented by Michigan Software Labs was a rapid, six-week engagement that delivered two releases. They not only fixed the critical login issue to work with both the current and new API versions, preventing downtime, but also enhanced the portal with new reporting filters, email alerts for absences, and updated date range functionality. The result was an immediate restoration of seamless operations and the delivery of high-value features that improved the user experience. Michigan Software Labs also provided exceptional documentation and streamlined deployment processes, empowering the Ambs team for long-term success and future updates.

Ambs Call Center