Case Study: Somerset Gas achieves improved productivity and lower fuel costs with MICHELIN Connected Fleet

Somerset Gas needed a solution to improve productivity Masternaut’s mobile workflow application turned up the heat on fleet efficiency

Somerset Gas, a heating-services provider across the South of the UK, needed a robust system to manage and distribute jobs and coordinate incoming requests in real time. Facing up to an hour of staff time wasted each morning while engineers waited for schedules, Somerset Gas turned to MICHELIN Connected Fleet and its mobile workflow application to improve productivity and operational logistics.

MICHELIN Connected Fleet integrated a mobile workflow and scheduling solution with Somerset Gas’s CRM, giving supervisors and managers real-time scheduling, remote monitoring of engineers, and task profitability insights. The solution replaced a fax-based process, is used daily by most of the team, cut fuel costs, increased the number of daily appointments and revenue, and raised customer satisfaction by 2 percentage points to 97%.

Somerset Gas

Joe Lewis

Business Manager