Case Study: Entreprise Mas improves operational efficiency and customer satisfaction with MICHELIN Connected Fleet

How entreprise mas has improved its operational efficiency and boosted overall customer satisfaction

Entreprise Mas, a family-run business, wanted a better way to manage its day-to-day fleet operations and improve customer service. In 2010, it chose MICHELIN Connected Fleet’s fleet management and real-time geolocation solution to track response vehicles, manage jobs more efficiently, and reduce administrative workload.

MICHELIN Connected Fleet helped Entreprise Mas optimize routes and job assignments by showing vehicle locations and arrival/departure times in real time, while smart reports provided reliable data on mileage, speed, and fuel use. The result was faster response times, more accurate customer updates, simpler invoicing, and higher customer satisfaction, with added value in resolving a vehicle theft case through location evidence.

Entreprise Mas

Bruno Mas

Manager