Case Study: Cavalier Renew achieves 25% more appointments per hour with MICHELIN Connected Fleet

Cavalier Renew - Customer Case Study

Cavalier Renew, the insurance-focused division of Cavalier Carpets, faced rapid growth in claims work and needed to improve job scheduling, time management and compliance with strict audit requirements for its nationwide team of mobile inspectors. MICHELIN Connected Fleet was engaged to provide a fleet management and job‑scheduling solution to streamline operations and generate a full audit record for every job.

MICHELIN Connected Fleet implemented an integrated scheduling system with real‑time prompts, UNIX integration, per‑user licensing and manager access to inspector reports, supported by IT integration assistance. The solution delivered measurable benefits for Cavalier Renew — a 25% increase in appointments per hour, stronger time management and audit trails, faster responses to customer queries and improved strategic resource planning.

Cavalier Renew

Chris Sutton

Services Director