Case Study: Trenord improves passenger safety with Mia-Platform

How to travel safely during the Covid-19 pandemic

Trenord, a major railway service in Lombardia, faced the crucial challenge of protecting passenger health and enabling social distancing during the COVID-19 pandemic. To meet this goal, they partnered with Mia-Platform, leveraging their digital platform and ready-to-use microservices to transform their official mobile app into a central tool for mobility.

Mia-Platform quickly implemented new features for the Trenord app, including real-time train crowding information and a passenger feedback function to gather reliable data on how crowded trains were. This solution generated significant benefits: it guaranteed traveler safety, created a new communication channel with customers, and allowed Trenord to quickly collect up-to-date crowding data from multiple sources.

Trenord

Massimo Pasquini

Head of Digital Communication & Social Network