Case Study: The Original Factory Shop achieves 8% gross margin improvement and faster inventory control with Mi9 Retail

TOFS (The Original Factory Shop) Boosts Gross Margin 8% with Enterprise BI

The Original Factory Shop (TOFS) is a UK omni-channel discount department retailer with more than 215 stores and a growing online business, offering thousands of branded products at low prices. Facing a legacy merchandise management system that limited responsiveness and insight, TOFS needed a scalable merchandising and BI solution that could support diverse inventory, deliver daily transactional visibility, and be implemented in months—not years—to avoid business disruption.

TOFS selected Mi9 Retail’s merchandising and intelligence platform, which integrated quickly without costly customizations and went live in under eight months. Within a year they saw an 8% improvement in gross margin on managed SKUs and a 44% reduction in departments with excessive stock cover; teams now use real‑time dashboards and store/SKU/day metrics to optimize stock deployment, reduce inventory holding, and drive ongoing margin gains.

The Original Factory Shop

Mike Quintana

Director of Information Technology and Supply Chain