Case Study: NuGlow achieves feature-rich e-commerce and seamless subscription fulfillment with Mi9 Retail

NuGlow - Customer Case Study

NuGlow Cosmaceuticals, a direct‑to‑consumer specialty skincare company founded in 2003 and known for its patented Copper Peptide Complex, needed a reliable e‑commerce partner to scale online sales. CEO Steven Sheiner wanted a feature‑rich SaaS platform that wouldn’t require reinventing core functionality, could be customized by knowledgeable developers, and would provide ongoing support and uptime while new features were built.

Mi9 e‑Commerce delivered a turnkey solution with built‑in capabilities such as an advanced auto‑ship extension for recurring orders and member‑only pricing, plus an integration to NuGlow’s third‑party fulfillment center to streamline order flow and reduce errors. After launch NuGlow saw improved customer features, smoother operations and strong confidence in Mi9’s team—milestones were met and the company is positioned for continued growth.

NuGlow

Steve Sheiner

Chief Executive Officer