Case Study: Digi-Key Corporation achieves reduced stock-outs and optimized inventory while scaling over 70,000 SKUs with Mi9 Retail

Digi-Key Unlocks Success in Demand Planning

Digi-Key Electronics, a rapidly growing electronic component distributor with over $1 billion in revenue, more than 650 suppliers and a catalog of over one million products, faced a critical forecasting and replenishment challenge. Its homegrown system was nearing end-of-life and lacked part-level forecasting controls and automation, leaving planners to reactively manipulate safety stock and parameters rather than execute exception-based, best-practice planning at scale.

Digi-Key implemented Mi9 Retail Demand Forecasting and Profiling, Inventory Planning and Replenishment to enable dynamic statistical forecasting, granular part-level policies, automated time-phased ordering and exception-based workflows. The solution drove proactive planning, decreased stock-outs, optimized inventory while maintaining 95%+ in-stock, and supported a >70,000 SKU expansion in one year with minimal inventory increase after nearly two years of use.

Digi-Key Corporation

Lisa Pittman

Director of Purchasing