Case Study: Clicks achieves a 40% reduction in store out-of-stocks and improved forecast accuracy with Mi9 Retail

Clicks Realizes Healthy Performance Results with Mi9 Retail

Clicks is a South African health and beauty retailer with more than 440 stores and over 4 million ClubCard members. The company relied on two disparate, backward-looking replenishment systems that required heavy manual intervention and struggled to forecast and manage promotional demand, making it difficult to maintain service levels and avoid stockouts.

Clicks implemented Mi9 Retail Demand Forecasting and Replenishment in a phased rollout to create an end-to-end, demand-driven planning process that forecasts promotional lift and automates time-phased ordering. The result was faster deployment, improved forecast accuracy, a better user experience and efficiency, and a 40% reduction in store out-of-stocks.

Clicks

Simon Wills

Supply Chain Business Process Manager