Case Study: Barneys New York achieves real-time reporting and major efficiency gains with Mi9 Retail

Barneys New York - Customer Case Study

Barneys New York, a luxury retailer with 45 U.S. stores, a global e-commerce presence and more than 300,000 active SKUs, needed to grow without adding staff. Its 25‑year‑old merchandising and BI systems created redundant data entry, manual processes and slow, outdated reporting, so the company sought a single, automated platform to improve control, visibility and productivity.

Barneys implemented Mi9 Merchant, Mi9 BI & Data Warehouse and Mi9 Foundation (go‑live December 2008), gaining a unified merchandising/reporting system for online and stores and real‑time inventory and sales data. The change delivered immediate results: real‑time store reports, system updates 70% faster, inventory freeze periods cut from weeks to days, OTB available in real time, increased efficiency for 500+ users and better cross‑channel fulfillment and buying decisions.

Barneys New York

Sean O’Reilly

VP of Information Technology