Case Study: ScotRail improves employee engagement and reduces admin with MHR iTrent

ScotRail streamlines HR for 5,000 employees with MHR

ScotRail, a major UK transport operator with over 5,000 employees, faced significant challenges with manual paperwork and data management. The risk of missing or incorrectly inputted critical forms was high. Although they had been using the MHR iTrent platform since 2015, they were only using it for basic payroll and lacked the ownership to utilize its full potential, necessitating a more effective solution.

MHR provided ScotRail with additional support and personalized one-to-one training to unlock the full capabilities of the iTrent system. This enabled features like employee self-service and ensured GDPR compliance. The results included a constant boost in employee engagement, a reduction in manual paperwork, and an improvement in overall employee wellbeing due to the platform's ease of use. MHR's solution created a seamless, integrated process that gave ScotRail everything it needed to be fully compliant.

ScotRail