Case Study: Newport City Homes improves learning compliance and course completions with MHR’s LMS

Newport City Homes boosts course completions by 94% with MHR

Newport City Homes, a large social housing association, faced significant challenges with its previous learning management system. The system struggled to accurately track and report on mandatory compliance training, leading to incorrect completion rates and numerous user complaints. This created auditing issues and consumed considerable time for the learning and development team, who were constantly handling queries from learners.

MHR implemented its LMS, which was quickly adopted due to its intuitive nature and seamless integration with Newport's existing systems. The solution delivered immediate and measurable results, including a 94% increase in course completions for a specific Energy Awareness course. Other benefits saw 37% of managers self-enrolling in new workshops within 24 hours of notification and 75% of new joiners completing their onboarding without requiring reminders, greatly improving efficiency and user satisfaction.

Newport City Homes