Case Study: Rob’s Window and Glass Repair saves 20 minutes per customer and gains cloud-based organization with mHelpDesk

Realizing the Value of Field Service Software from Rob’s Window Glass & Repair

Rob’s Window & Glass Repair is a six-person window repair and replacement company serving Howell and Metropolitan Detroit. After an office fire destroyed their paper files and ongoing trouble tracking jobs and customer details, they needed a cloud-based system with offline access and a searchable customer database.

They implemented mHelpDesk’s mobile app for scheduling/dispatch, job notes, mobile photos, offline sync and QuickBooks integration, letting techs access and update job and customer information in the field. After 1.5 years they report greater organization and efficiency, saving about 20 minutes per customer and delivering faster, more reliable service.

Rob’s Window and Glass Repair

Olivia Stead

Business Manager and Partner