Case Study: PCRx achieves organization, scalability and time savings with mHelpDesk

PCRx Proves the Switch to Software Isn’t So Daunting

PCRx, a 10-person managed services and technology company in Midlothian, Virginia, was growing into a subscription-based MSP but was still tracking work and customer history in Excel. The lack of visibility and organization left them “in the dark” about past jobs, customer details and staff-ready information, creating inefficiency and limiting scalability.

By switching to mHelpDesk—an easy-to-implement, scalable field service platform—PCRx centralized customer records, automated communications, and integrated PayPal invoicing. The result: faster access to job and equipment history, automated email updates, no more paper file cabinets, more billable time for the owner, and a smoother, scalable operation that supports growth.

PCRx

Eric Strickler

Business Owner