Case Study: Hometown Heat Pumps achieves rapid growth and organization with mHelpDesk

How Hometown Heat Pumps Is Succeeding By Putting Organization First

Hometown Heat Pumps, a six-person heat pump installation and service company in Burnham, Maine, prioritized organization from day one to avoid the chaos that comes with rapid growth. They needed a customer database, reliable offline mobile access, and streamlined job management—requirements other field-service systems they tried couldn’t meet, leaving techs unable to pull customer info or create estimates in rural areas with poor cell service.

Using mHelpDesk, the team gained offline-capable mobile access, seamless scheduling-to-estimate-to-invoice workflows, mobile photo syncing, custom forms, and customer texts (including an “On the Way” feature). The result: faster on-the-spot estimates, a more professional customer experience, and rapid growth—exceeding annual goals in just over a year and ranking among the top three providers in their area.

Hometown Heat Pumps

Christie Whitcomb

Business Owner