mHelpDesk
7 Case Studies
A mHelpDesk Case Study
Feeny Power and Control Ltd., Vancouver’s top Tesla charging installation specialist, struggled with fragmented systems—spreadsheets, TSheets and QuickBooks—that forced owner Jamie Feeny to juggle dispatch, operations, inventory and timesheets manually. The disjointed workflow caused frequent billing errors, poor visibility into materials and finances, and high accounting costs and time spent correcting mistakes.
After adopting mHelpDesk, Feeny Power centralized dispatch, client records, time tracking and inventory with QuickBooks integration, enabling techs to close jobs in the field (about 80% of an invoice is built automatically). The change cut accounting fees from $2,100 to $500 per month, reduced errors, made the business self-sustaining, and let Jamie delegate operations and manage performance remotely—so he can travel worry-free.
Jamie Feeny
Owner