Case Study: Optum achieves faster patient communications and improved compliance with MHC Software’s MHC NorthStar CCM

Optum Home & Community Streamlines Patient Communications and Speeds Time to Market

Optum Home & Community, a leading provider of coordinated care for dual-eligible special needs plan members, needed a better way to manage patient communications as it grew through acquisitions. Its homegrown, disconnected document systems were hard to scale, required manual work, and introduced errors, making timely, compliant communications difficult. MHC Software’s MHC NorthStar CCM was brought in to replace the fragmented environment and support health plan notices, approval/denial letters, and other provider-specific communications.

With MHC Software’s MHC NorthStar CCM, Optum Home & Community consolidated document generation into a single platform and implemented more than 100 templates across multiple healthcare brands. The result was faster time to market, improved accuracy and compliance, simplified formatting, and lower costs through automation and reduced manual effort. The solution also accelerated the revenue cycle and provided the scalability needed to support new plans and providers.

Optum