Case Study: naviHealth achieves streamlined, on-demand provider-specific correspondence and approvals with MHC Software

naviHealth - Customer Case Study

naviHealth, a Cardinal Health company focused on keeping patients from returning to the hospital, struggled with a patchwork of platforms that made post-discharge correspondence clunky and error-prone. To address that challenge, naviHealth engaged MHC Software and its document automation platform to replace the fragmented workflow and streamline communications.

MHC Software implemented a customized platform for naviHealth with more than 100 document templates for on-demand production and provider-specific correspondence, plus approval workflows for payers such as BCBS and Humana. The solution enabled clinicians to generate approval/denial letters efficiently, supported provider-specific variations, and consolidated processes that had previously been a hassle—measurably demonstrated by the deployment of 100+ templates tailored to naviHealth’s needs.

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