Case Study: Essilor International achieves near‑fully automated, reliable printing and major support reductions with MHC Software's EngageCX

Increasing rendering and printing efficiency with MHC EngageCX

Essilor International S.A., a global leader in eyeglass design, manufacturing and customization headquartered in Charenton-le-Pont, France, was struggling with frequent printing breakdowns and order delays—at times losing up to 85% of prints daily—and needed a vendor that would provide consistent, hands-on support and long-term adaptability.

MHC Software deployed its EngageCX platform, implementing the solution in half the time and with half the internal resources of the prior provider; EngageCX is now used across 30+ entities in the AMERA region. The results include reducing print support staff from 14 to 2, cutting document template volume by 60%, halving server infrastructure, increasing straight-through processing from 10% to 98% after three months, and effectively eliminating P1 document failures—with no additional expense or network setup—demonstrating MHC Software’s measurable operational impact.

Essilor International

Mel Yuson

Enterprise Architect