Case Study: Large Healthcare Organization modernizes document and payment workflows with MHC Software

Healthcare Organization Modernizes Document Communications and Payment Workflows

Large Healthcare Organization, a national third-party administrator of self-insured healthcare solutions with 500+ employees, was managing more than 1M communications and payments each year. Its legacy, vendor-dependent workflows for document composition, billing documents, and payment processing created costly delays, limited visibility, and errors such as incorrect ID card branding and slow turnaround times. The organization turned to MHC Software and its MHC NorthStar CCM and MHC NorthStar AP Payments solutions to modernize these critical processes.

MHC Software implemented integrated document and payment automation, bringing composition in-house, connecting to the billing platform and ERP system, and enabling secure storage and retrieval through Box and API-based portal access. The organization eliminated $4-per-document rendering fees, cut document delivery from weeks or months to days, and streamlined AP workflows for 55K ACH transactions and 10K check payments annually with automated review, release, and remittance generation.