Case Study: a third-party administrator of self-insured healthcare solutions modernizes communications and payments with MHC Software

a third-party administrator of self-insured healthcare solutions eliminates $4-per-document fees with MHC Software

A third-party administrator of self-insured healthcare solutions was facing costly inefficiencies due to its reliance on manual processes and third-party vendors for document and payment workflows. Their challenges included slow, error-prone document composition costing up to $4 per item and a disconnected payment process that introduced risk. To modernize these operations, the organization turned to MHC Software for a solution.

MHC implemented its NorthStar CCM and AP Payments solutions to automate document composition and payment processing. This integration brought 250+ templates in-house, eliminated the per-document fee, and cut delivery times from months to days. The results included streamlined workflows, secure audit-ready storage, and a self-serve customer portal, enabling the TPA to efficiently scale its operations to handle over 1 million communications and 65,000 payments annually.