MEX
40 Case Studies
Case Study: Brisbane Gateway Resort achieves streamlined maintenance and compliance with MEX
A MEX Case Study
Brisbane Gateway Resort - Customer Case Study
Brisbane Gateway Resort, a 4.5‑star holiday park in Rochedale QLD, needed to maintain a diverse range of buildings, utilities, vehicles and in‑room appliances to meet high guest expectations and frequent repeat visitation. To manage that complexity the resort has used MEX, implementing the MEX Maintenance Software along with MEX Request and MEX Mobile to register assets, capture service requests and coordinate maintenance activity.
MEX delivered an asset register, routine and unscheduled maintenance workflows, contractor scheduling and mobile request submission so staff can manage jobs via iPad and iPhone. The solution produced clearer prioritisation, auditable work history and faster responses to guest and operational issues; Brisbane Gateway Resort reports more efficient maintenance operations and sustained guest satisfaction, remaining ranked 5th on TripAdvisor with a 96% “thumbs up” rating — a measurable indicator of the resort’s maintained quality thanks to MEX.
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