Case Study: Rotech Healthcare achieves 140% boost in patient visits and workforce productivity with MetTel enterprise mobility

Through managed enterprise mobility and a planned digital transformation, Rotech achieves better patient outcomes

Rotech Healthcare, a national leader in respiratory and home medical equipment with 325+ locations and 3,000+ employees, faced paper-based processes, outdated devices, problematic legacy systems and inefficient back‑end operations that limited its ability to meet growing patient demand. To address these challenges, Rotech engaged MetTel for a managed enterprise mobility and digital transformation initiative.

MetTel deployed more than 700 pre‑kitted Samsung tablets with 4G service, preloaded UC-One, AirWatch MDM and its Bruin/communication management platform, consolidating billing and lifecycle management under a single vendor. The MetTel solution eliminated manual log sheets, enabled hands‑free patient calls and routing, and centralized device management—boosting scheduling efficiency and productivity by 140% (increasing visits from five to 12 per day), improving resource allocation, and delivering scalable cost savings.

Rotech Healthcare

Mesha Sookdeo

Chief Information Officer