Case Study: Suncoast Hospice achieves a secure, HIPAA-compliant 4G Android mobile rollout in 60 days with MetTel

Suncoast Hospice - Customer Case Study

Suncoast Hospice, now part of Empath Health, turned to MetTel when it needed to move its field workforce off 1,000+ BlackBerry devices tied to a BlackBerry Enterprise Server and onto modern 4G LTE Android devices while meeting HIPAA and safety requirements. The organization faced unreliable coverage and poor local support from its carrier, no full-featured Mobile Device Management (MDM), and a tight timeline for deployment.

MetTel decommissioned the BES, deployed an Android 4G LTE fleet with an MDM environment, and migrated service to AT&T-backed connectivity with in-building network enhancers to eliminate disruptions. MetTel also provided 24/7 dedicated help-desk support and on-site personnel, optimized the plan to reduce costs, and completed the full conversion in 60 days—resulting in improved coverage, HIPAA-compliant security, and measurable savings.

Suncoast Hospice