Case Study: Major Healthcare Company achieves $3.01M annual savings and a unified, modern telecom system with MetTel

Major Healthcare Company - Customer Case Study

Major Healthcare Company, a leading provider with hundreds of hospitals and outpatient centers, faced expensive, aging telecom systems, fragmented carrier relationships, overwhelming invoice and contract management, insufficient bandwidth, limited call‑center capability, and no centralized monitoring. MetTel was engaged to modernize the environment using solutions including Managed SD‑WAN with 4G backup, Cloud PBX, Cloud Contact Center and the Bruin management platform.

MetTel implemented a templated, system‑wide refresh—deploying Cloud PBX across 2,000+ lines, a cloud contact center for high‑volume patient calls, bonded MPLS/broadband SD‑WAN with 4G backup, 24/7/365 NOC monitoring, and Bruin for real‑time inventory and spend visibility. The result: $3.01 million in annual savings (46% vs. LECs in 2015), consolidation of 64 carriers and 3,276 service accounts into a single bill and portal, faster clinic turn‑ups, improved resiliency and centralized telecom management by MetTel.