Case Study: JCPenney reduces POTS costs and modernizes retail communications with MetTel’s POTS replacement solution

JCPenney replaces 5,000 POTS lines with MetTel

JCPenney faced the nationwide retirement of traditional copper POTS lines, which affected 5,000 lines across 660 stores. Rising costs and decreasing service for these lines, especially for critical systems like alarms and elevators incompatible with standard VoIP, presented a major challenge. The retailer selected MetTel’s fully managed POTS replacement solution to modernize its communications infrastructure.

MetTel's solution connected JCPenney's analog systems to cloud-based services using broadband, Wi-Fi, or cellular connectivity, enabling VoIP conversion for legacy equipment. The implementation provided wireless backup for business continuity and dual SIM failover protection. Through this digital transformation with MetTel, JCPenney achieved significant cost savings and enhanced network functionality and reliability across all its locations.

JCPenney