Case Study: International Retailer achieves 20% cost savings and streamlined billing across 20,000 lines with MetTel

International Retailer - Customer Case Study

International Retailer, a global apparel company operating stores in dozens of countries, needed to consolidate its business voice lines under a single carrier that could provide line-level reporting, integrate with its existing TEM firm, and offer a single point of contact plus standardized procedures for repair orders and trouble tickets. MetTel was selected to provide the consolidated billing platform, online portal and dedicated client care services to meet these requirements.

MetTel partnered with the retailer’s telecom management group to execute an 11-month migration, managed by a dedicated client care and New Client Services team, consolidating thousands of invoices into one portal and providing a customized toll‑free number and direct account representative. MetTel migrated 20,000 lines across 4,000 sites, identified 500+ obsolete lines (saving $400,000 annually), disconnected misattributed lines (nearly $60,000 annual savings) and delivered overall savings of 20% while improving billing, reporting and repair workflows.