Case Study: Grand America Hotel & Resort achieves faster, more secure contact center transformation with MetTel CCaaS

Grand America Hotel & Resort cuts contact center deployment from 9 months to 30 days with MetTel

Grand America Hotel & Resort, a leader in the premier hospitality industry, faced an upcoming license renewal for its on-premise contact center. They needed a new solution that would provide greater flexibility, tight security, and rapid deployment to maintain their high standard of customer experience. The company turned to vendor MetTel to address these challenges.

MetTel implemented its Contact Center as a Service (CCaaS) powered by Talkdesk, along with Managed SD-WAN. This solution provided significant cost savings, the flexibility to scale the call center up and down, and enhanced security without the need for a VPN. Processes that previously took up to nine months were accomplished within 30 days, ensuring a seamless and timely transition that met the company's deadline.

Grand America Hotel & Resort