Case Study: Groupe Le Duff achieves digital transformation and reliable nationwide Wi‑Fi to boost customer engagement with MetTel

Digital transformation increased customer engagement and better brand interaction

Groupe Le Duff, which operates more than 1,650 restaurants across brands such as la Madeleine, Bruegger’s Bagels and Brioche Dorée, needed to modernize its U.S. stores: outdated phone systems, mixed internet types, low bandwidth, and inconsistent or missing Wi‑Fi threatened uptime for business‑critical apps like online ordering and POS. With limited internal resources and a need for rapid, non‑disruptive night installations, Groupe Le Duff partnered with MetTel to standardize telecom and network infrastructure using solutions such as Managed SD‑WAN with 4G backup, VoIP, Cloud Firewall, Managed Public Wi‑Fi and the Bruin platform.

MetTel deployed a template‑based, nationwide rollout monitored 24/7/365 by its NOC, delivering Managed SD‑WAN (with 4G backup), Cloud Firewall, managed Wi‑Fi, VoIP and Bruin for inventory, billing and reporting. The implementation delivered uniform guest Wi‑Fi, higher availability and resiliency, centralized control and real‑time monitoring, and a single line‑by‑line billing platform—resulting in improved network performance, ongoing cost savings under a discounted SD‑WAN plan, simplified management, and allowing Groupe Le Duff staff to focus on operations while MetTel manages the communications infrastructure.

Groupe Le Duff

Tamy Duplantis

Vice President of IT