Case Study: City of Phoenix achieves major fleet cost savings and improved safety with MetTel

Accelerating Phoenix’s digital transformation with innovative solutions for fleet management

The City of Phoenix, the fifth-largest U.S. city, faced rapid growth-driven pressures in its Public Works and Water Departments — aging infrastructure, inefficient paperwork, limited visibility into equipment and scheduling, and the need for smarter route planning, dispatch and driver safety. To accelerate its digital transformation the City of Phoenix partnered with MetTel, deploying MetTel’s Fleet Management Solution and mobile workforce services to automate proof-of-service, inspections and record keeping.

MetTel delivered a turnkey managed-service program — from vendor consultation and procurement to device deployment, training and support — equipping crews with rugged tablets, MetTel’s IoT Single SIM and integrated fleet platforms (including AssetWorks integration) to provide a single-pane view of location intelligence, driver safety scoring and vehicle diagnostics. The MetTel solution boosted workforce productivity 17%, cut vehicle operating expenses by more than $30K per month, reduced fuel costs by 14%, saved over $250K annually from reduced idling and unplanned trips, decreased complaints through real-time service visibility and improved driver safety and insurance ratings.

City of Phoenix