Case Study: Federal Civilian Agency achieves $8M in savings and streamlined telecom management with MetTel's Bruin platform

A complete digital transformation yields millions in savings per year

Federal Civilian Agency, a cabinet-level agency with more than 100,000 employees across 14,000 offices, was manually keying thousands of telecom bills on a legacy on‑premise system. The labor‑intensive process spanned 692 vendors, 10,954 billing accounts and 168,347 invoices annually, producing frequent billing errors, delinquencies and nearly $2 million in erroneous charges each year. The agency engaged MetTel to provide an automated, transparent vendor and invoice management solution using the Bruin Platform.

MetTel deployed the Bruin communication management platform to automate billing imports, consolidate invoices into a single pane of glass, establish role‑based hierarchies, and provide inventory, mobile, ticketing and reporting capabilities. Within a year (with 80% of accounts migrated in four months) Bruin converted 7,678 paper bills, consolidated 19,500 service accounts, classified 66,000 mobile lines, delivered a clean inventory and multilayered permissions, and generated nearly $8 million in savings in the first two years for the Federal Civilian Agency.