Case Study: North Carolina Department of Transportation boosts public participation with MetroQuest

NCDOT Boosts Public Involvement by 1,900%

North Carolina Department of Transportation (NCDOT) needed a better way to involve citizens in long-range transportation planning and the development of its 2018–2027 State Transportation Improvement Program (STIP). Traditional public meetings were hard for people to attend, so the agency turned to MetroQuest to gather statewide input on transportation priorities, projects, and concerns at a time and place convenient for the public.

Using MetroQuest’s interactive online engagement platform, NCDOT made it easy for North Carolinians to explore projects by county, learn about options, and share feedback. The results were dramatic: more than 3,200 residents engaged, 52,151+ data points collected, and 1,847+ comments captured, along with a 1,900% increase in public participation and a 660% reduction in cost per participant.

North Carolina Department of Transportation

Jamille Robbins

Public Involvement, Community Studies, and Visualization Group Leader