Case Study: BridgeCare cuts referral-to-appointment time to under 24 hours with Metriport

How BridgeCare Improved Their Referral-To-Appointment Time By 95% Using Metriport

BridgeCare Medical, a virtual discharge clinic, faced a significant challenge in onboarding high-risk patients quickly. Their process of manually retrieving hospital records via fax was slow, taking up to two weeks, which was too long for patients at the greatest risk of readmission immediately after discharge. To solve this, they turned to Metriport and its Medical API for instant patient record retrieval.

By implementing Metriport, BridgeCare was able to access full patient records in seconds. This allowed them to slash their referral-to-appointment time from two weeks to under 24 hours, a 95% improvement. This efficiency contributed to an exceptionally low 2% all-cause readmission rate and provided 95% patient coverage. Metriport enabled BridgeCare to transform its operations and deliver higher quality virtual care.

BridgeCare

Harshini "Hershey" Jayasuriya

Medical Director & Founder